College Catalyst College Catalyst

Refund Policy

At College Catalyst, we are dedicated to providing top-notch educational services to help you achieve your academic aspirations. Your success is our priority, and we strive to ensure that our courses, tools, and support exceed your expectations.

To maintain the highest standards of service and efficiency, we operate under a strict no-refund policy. Instead, we are committed to resolving any concerns you may have and offering solutions that ensure you receive maximum value from our services.

For any queries or assistance, feel free to reach out to us at +91-93955 63038 or email us at collegecatalystblr@gmail.com.

Alternative Solutions to Address Concerns

While refunds are not possible, we are committed to:

  • Providing Course Adjustments
    • If you experience difficulties accessing a course, our team will assist you in resolving login issues or provide extended access as necessary.
  • Service Credit
    • In specific situations, the amount paid may be credited toward other available services or courses that better suit your needs.
  • Proactive Communication
    • We ensure that all issues are resolved promptly through official communication channels like Telegram, WhatsApp, or Email.

Non-Refundable Scenarios

Our strict no-refund policy covers the following cases:

  • Access Issues
    • If access to a course is delayed due to incorrect login credentials or failure to coordinate with our support team, no refund will be provided.
  • Emergency Cancellations
    • In 1:1 sessions, if a session is canceled due to an emergency by either party and communicated within 24 hours, the session will be rescheduled, but no refunds will be granted.
  • Token Payments
    • Any token amount paid to secure a course or service is non-refundable.
  • Technical Requirements
    • Self-prep courses require the use of a laptop or desktop for optimal performance. Issues arising from the use of unsupported devices like mobile phones or tablets will not qualify for refunds.

Important Notes

  • Refund requests, irrespective of the circumstances, will not be entertained.
  • Customers are encouraged to thoroughly review course details and service offerings before making a payment.
  • College Catalyst recognizes Telegram, WhatsApp, and Email as official platforms for addressing any concerns.

Commitment to Customer Satisfaction

At College Catalyst, our goal is to deliver exceptional value and ensure your learning experience is seamless and rewarding. While refunds are not an option, we remain dedicated to addressing your concerns with practical and effective solutions.

Thank you for trusting College Catalyst to support your educational journey.